The Office of Strategy ensures New Hanover County continues to provide better, faster, and leaner services to county citizens by:

  • formulating and measuring the results of strategic initiatives to provide new and improved programs and services, with a focus on the customer experience
  • consulting with county departments to continuously improve policies and procedures to deliver quality service at the right time
  • developing and implementing policies to align county programs and services with strategic priorities

  • Jennifer Rigby
    Chief Strategy Officer
    Phone: (910) 798-7237
    Fax: (910) 798-7277
  • JD Limberger
    Senior Strategy & Continuous Improvement Analyst
    Phone: (910) 798-7189
  • Eliza Baldwin
    Senior Strategy Analyst
    Phone: (910) 798-7475
  • John Townsend
    Strategy Analyst
    Phone: (910) 798-7402
  • Tara Robles
    Strategy Analyst
    Phone: (910) 798-7184
Office of Strategy: 230 Government Center Dr, #191 • Wilmington, NC 28403 • Phone 910-798-7184 • Fax 910-798-7277
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